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How myr333 Handles Your Personal Information

When you open an account with us, fund it via Touch 'n Go eWallet, Boost or GrabPay, or reach out to support, you share certain personal information with us.

Account data protectionWallet transaction privacyYour right to access or deleteLocal law complianceClear contact path
myr333 How myr333 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review, update or request deletion of your personal data, our support team handles privacy requests directly. You can reach us through any of the channels below. We aim to acknowledge your request within one business day and resolve it as quickly as the verification process allows — typically, identity confirmation is required before any account data is modified or removed.

Live Chat Start a live chat from your account dashboard. Our support team can log a privacy request and confirm receipt on the spot.
Email Support Send your data request to our support email. Include your registered account name so we can locate your record without delay.
Account Help Form Use the in-account help form under Account Settings. Select the privacy category and describe your request clearly for faster handling.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply several layers of protection to the data held in your myr333 account. From the moment you connect, your session is encrypted. Payment credentials for wallets like Boost and GrabPay are never stored directly on our servers — they pass through the respective payment gateway only. Our cookie policy, retention practices and security controls are described in the cards below.

Cookies and Tracking

We use session cookies to keep you signed in and analytics cookies to understand how the platform is used. You can manage cookie preferences in your browser settings at any time.

Account Security

Your account is protected by password and OTP verification. Any change to your registered email or withdrawal account triggers an additional verification step before it takes effect.

Data Retention

We keep account and transaction records for the period required under Malaysian regulations. Once that obligation ends, data is deleted or anonymised — we do not hold it indefinitely.

Third-Party Access

Payment processors like Touch 'n Go eWallet and DuitNow receive only the transaction data they need. No marketing third party receives your personal account details without your consent.

Common Questions About Your Privacy on myr333

These are the questions we hear most often about personal data, account privacy and your rights as an account holder. If your question is not answered here, contact us directly through live chat or the account help form.

We collect your name, email address, phone number and date of birth at registration. Transaction data — including deposit and withdrawal records via Touch 'n Go eWallet, Boost or GrabPay — is also stored for account and compliance purposes.

We do not sell your data. Payment providers such as GrabPay and DuitNow receive only the transaction details needed to process your transfer. No marketing partner receives your personal account information without your explicit consent.

Contact us via live chat or the in-account help form under Account Settings. Select the privacy category, confirm your identity and we will process your request. Deletion requests are handled after identity verification is completed.

Records are held for the period required under applicable Malaysian regulations. After that obligation is met, data is securely deleted or anonymised. We do not retain your information beyond what the law requires.

No. Wallet credentials pass through the payment gateway only and are not stored on our servers. Only the transaction reference and amount are recorded in your account history for your own reference.

We use session cookies for login continuity and analytics cookies to improve the platform. You can manage or disable non-essential cookies through your browser settings. Disabling session cookies may affect your ability to stay signed in.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.